FAQs
Questions and Answers (FAQs)
1. How can I contact you?
You can usually contact us via the email address provided in the "Contact Us" section of our website or by using the contact form on the same page.
2. How long does it take you to respond to requests?
We try to respond to all inquiries within 24-48 business hours. However, during busy periods, it may take longer to respond.
3. In which languages do you offer support?
We offer assistance mainly in Italian and English.
Registration and Account
4. Do I need to register to use your services?
In many cases, no. You can access much of our content without registering. However, to use certain services or features, you may need to create an account.
5. I forgot my password. How can I recover it?
You can recover your password by clicking the “Forgot your password?” link on the login page. You will receive an email with instructions on how to reset your password.
6. Can I delete my account?
Yes, to delete your account you can access your profile settings or contact us directly, and we will proceed with the deletion.
Payments and Shipping
7. What payment methods do you accept?
We accept major payment methods, including credit cards (Visa, Master, American Express), PayPal, and bank transfer. Other payment methods may be available depending on your country of residence.
8. What are the shipping times?
Shipping times vary depending on the product and destination. Generally, orders are shipped within 4-6 business days after payment confirmation and can take 3-7 business days to arrive within the country.
9. Can I track my order?
Yes, once your order has been shipped, we will send you an email with the tracking number and information to track your shipment.
Returns and Refunds
10. How can I return a product?
If you would like to return a product, be sure to review our return policy. Products can generally be returned within 30 days of receipt, as long as they are in their original condition. Contact us for further instructions.
11. When will I receive my refund?
Once your return is received and verified, we will process your refund. Refund times depend on the payment method used; usually 15-25 business days.
Security and Privacy
12. How do you protect my personal data?
We are committed to protecting your personal data and use advanced security measures to do so. Your data is treated in accordance with the privacy regulations currently in force, such as the GDPR.
13. Can I modify or delete my personal data?
Yes, you can access, modify or request deletion of your personal data directly from your account or by contacting us through the support channels provided.
Products and Services
14. Do you offer technical support for the products purchased?
Yes, we offer technical support for most of the products we sell. You can send us a support request via email.
15. Can I request samples before placing an order?
We do not offer free samples. To allow you to evaluate our products, contact us to find out if this option is available for the product you are interested in.